Responsible Gaming at top55
top55 is fully committed to providing a safe and enjoyable gaming environment for all players in Bangladesh. We believe gambling should be entertainment — never a source of stress, financial harm, or distress. Here you will find everything you need to play responsibly.
Our Commitment
Tools & Principles for Safer Play
Deposit Limits
top55 allows you to set daily, weekly, or monthly deposit limits on your account. Once a limit is set, it takes effect immediately and cannot be increased for a cooling-off period of 24 hours. This gives you full control over how much you spend on the platform at any given time.
Session Time Limits
You can configure session time limits so that the platform automatically alerts you — or logs you out — after a set period of continuous play. Taking regular breaks is one of the most effective ways to maintain perspective and keep gaming enjoyable rather than compulsive.
Cooling-Off Periods
If you feel you need a short break from gambling, top55 offers cooling-off periods ranging from 24 hours to 30 days. During a cooling-off period your account remains open but you will be unable to place bets or make deposits until the period expires.
Self-Exclusion
Players who feel they need a longer break or believe their gambling has become problematic can request self-exclusion. Self-exclusion can be set for 6 months, 1 year, 2 years, or permanently. During self-exclusion, all marketing communications are suspended and account access is fully blocked.
Loss Limits
In addition to deposit limits, top55 allows you to set a maximum loss threshold per day, week, or month. Once your net losses reach the defined limit, your account will be automatically restricted from further wagering until the limit period resets or you request a review.
Reality Check Reminders
top55's reality check feature sends you periodic on-screen reminders showing how long you have been playing and how much you have wagered in the current session. These prompts encourage you to pause and evaluate whether you are still playing within your intended limits.
Know the Signs
Recognising a Gambling Problem
Gambling becomes a problem when it stops being fun and starts interfering with your daily life, finances, relationships, or mental health. For players across Bangladesh — whether in Dhaka, Chittagong, Sylhet, or elsewhere — top55 wants you to be aware of the common warning signs that gambling may no longer be under control:
Chasing Losses
Consistently placing more bets or larger wagers in an attempt to recover money you have already lost is one of the clearest warning signs of problem gambling. Losses should be accepted as part of the experience, not chased.
Gambling to Escape Problems
Using gambling as a way to cope with stress, anxiety, depression, family difficulties, or financial pressure is a harmful pattern. Gambling should be entertainment — not a coping mechanism or emotional outlet.
Neglecting Responsibilities
Missing work, neglecting family obligations, or sacrificing social activities in order to gamble more is a serious indicator that gambling has moved beyond the level of recreational activity.
Secrecy About Gambling
Hiding your gambling activity from family members, lying about the amount of time or money spent on gambling, or feeling shame or guilt after a session are all significant warning indicators.
Self-Assessment
Ask Yourself These Questions
If you answer "yes" to two or more of the following questions, we encourage you to contact the top55 support team or consider using one of our responsible gaming tools immediately:
Have you ever gambled with money that was intended for essential household expenses such as rent, food, or utility bills?
Do you find yourself thinking about gambling frequently when you are not playing, or planning your next session well in advance?
Have you tried to cut back or stop gambling but found that you were unable to do so despite a genuine intention to quit?
Do you feel restless, irritable, or anxious when you are not gambling or when you are prevented from playing?
Have you borrowed money, sold personal possessions, or taken out a loan specifically to fund your gambling activity?
Has gambling caused significant tension, arguments, or damage to your relationships with family members, friends, or colleagues?
Do you feel an increasing need to bet larger amounts of money in order to achieve the same level of excitement or satisfaction from gambling?
If you answered yes to any of the above, please reach out to our support team at [email protected] or use the self-exclusion tool in your account settings. Help is available 24 hours a day, 7 days a week.
Step by Step
How to Activate Responsible Gaming Tools
Activating a responsible gaming tool on top55 takes just a few minutes. Follow the steps below or contact our support team and they will assist you directly.
Log In to Your Account
Access your top55 account using your registered username and password via the top55 Login page. Ensure you are using a secure, private device and internet connection.
Navigate to Account Settings
Once logged in, go to your account profile and select the "Responsible Gaming" or "Player Safety" section from the account settings menu.
Choose Your Tool
Select the tool you wish to activate — deposit limit, loss limit, session time limit, reality check, cooling-off period, or self-exclusion — from the available options listed.
Set Your Preferred Parameters
Enter your desired limit amount, duration, or exclusion period. All tools allow you to customise the threshold to suit your personal circumstances and budget.
Confirm and Save
Confirm your selection and save the settings. Deposit limits and self-exclusion settings take effect immediately. A confirmation notification will be sent to your registered email address.
Contact Support if Needed
If you are unable to locate the responsible gaming settings or require immediate assistance, contact the top55 support team directly at [email protected] — available around the clock.
Healthy Habits
Principles of Responsible Gambling
Do's — Healthy Gaming Habits
- Set a strict budget before you start playing and stick to it regardless of outcomes.
- Treat gambling purely as entertainment and accept that losses are a normal and expected part of the experience.
- Take regular breaks during playing sessions — step away from the screen and do something unrelated.
- Balance gambling with other hobbies, social activities, and responsibilities in your life.
- Use the responsible gaming tools available on top55 proactively — before problems arise, not after.
- Seek help early if you notice any warning signs — the sooner you act, the easier it is to regain control.
top55's Ongoing Commitment to Player Safety
At top55, responsible gaming is not simply a regulatory checkbox — it is a genuine, ongoing commitment that sits at the heart of everything we do. We regularly review and improve our player protection tools, train our support staff to identify and respond to signs of problem gambling, and monitor account activity for patterns that may indicate a player is in difficulty.
We are proud to serve players across Bangladesh — from Dhaka and Chittagong to Sylhet, Rajshahi, Khulna, and beyond — and we understand the importance of being a trusted platform in communities where responsible recreation matters deeply. Our platform is built on the principle that sustainable, enjoyable gaming experiences are good for players and for the long-term health of top55 as a business.
top55 also recognises that gambling-related harm does not only affect the individual player. It can impact families, relationships, and wider communities. This is why we take a holistic approach to player wellbeing — one that includes not just in-platform tools but also proactive outreach, educational resources, and easy access to external support services.
If you have concerns about your own gambling behaviour, or about the gambling behaviour of someone close to you, please do not hesitate to reach out to the top55 support team at any time. All responsible gaming enquiries are treated with the utmost confidentiality and compassion.
Get Help
Support & Contact Options
If gambling is affecting your life or the life of someone you care about, help is available. Reach out to the top55 support team or one of the resources below.
top55 Support Team
Our dedicated responsible gaming support agents are available around the clock, every day of the year. They can help you activate limits, request self-exclusion, or simply talk through your concerns in a confidential and non-judgmental way.
Available 24/7 — Bangladesh Standard Time (BST, UTC+6)
National Mental Health Support
If you are experiencing mental health difficulties related to gambling — including anxiety, depression, or financial stress — please seek professional help. Bangladesh has a range of mental health services and counselling organisations that can provide confidential support.
Speak to a licensed counsellor or mental health professional in your city — Dhaka, Chittagong, Sylhet, Rajshahi, or Khulna.
Family & Community Support
Problem gambling affects not just the individual but entire families and communities. If a family member is struggling, encourage them to take a break and seek support. top55 can work directly with concerned family members in appropriate cases to help protect a player's account and wellbeing.
Play Safely
Enjoy top55 Responsibly
top55 offers world-class cricket betting, live casino, and slots for players across Bangladesh — all within a safe, fair, and transparent environment. Play for fun, set your limits, and enjoy the experience.