top55 Privacy Policy

top55 ("top55", "we", "us", or "our") operates the online betting and casino platform accessible at https://top55.io (the "Platform"). top55 acts as the data controller in respect of all personal data collected through the Platform, meaning we determine the purposes and means by which your personal data is processed.

This Privacy Policy applies to all individuals who visit, register on, or otherwise interact with the Platform. It covers personal data collected through the website, any associated mobile-optimised interfaces, and direct communications between you and our support team.

By registering an account with top55 or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not accept this policy, you must not use the top55 Platform.

top55 collects only the personal data that is necessary to provide you with a safe, reliable, and high-quality gaming experience. The categories of personal data we may collect include, but are not limited to, the following:

top55 collects your personal data through several channels depending on how you interact with our Platform:

3.1 Directly From You

The majority of the personal data we hold is provided directly by you when you:

• Complete the account registration form on the Platform.
• Submit identity and address documents as part of the KYC verification process.
• Make a deposit or withdrawal request using bKash, Nagad, Rocket, Upay, or a bank transfer.
• Contact our customer support team via email or live chat.
• Respond to a survey, promotion, or promotional communication from top55.
• Set responsible gaming preferences such as deposit limits or self-exclusion requests.

3.2 Automatically From Your Device

When you visit or interact with the top55 Platform, certain technical data is collected automatically through cookies, web beacons, and server log files. This includes your IP address, device type, browser version, pages visited, time spent on each page, and referring URLs. This data is used to maintain platform security, detect suspicious activity, and improve the overall user experience.

3.3 From Third Parties

In limited circumstances, top55 may receive personal data about you from third parties, including:

• Identity verification and KYC service providers who help us confirm the authenticity of documents you have submitted.
• Payment processors and mobile financial service providers (such as bKash and Nagad) who share transaction confirmation data necessary to credit your account.
• Fraud prevention and anti-money laundering screening services that flag accounts associated with known fraudulent activity.

top55 processes your personal data for a range of specific, clearly defined purposes. We do not use your data for any purpose that is incompatible with the reasons for which it was originally collected. The principal purposes for which we process your data are as follows:

• Account Management: To create, maintain, and manage your top55 account, including processing your registration and verifying your identity.
• Transaction Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard.
• Legal Compliance: To comply with applicable anti-money laundering (AML) regulations, age verification requirements, and any other legal or regulatory obligations imposed on top55.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, account misuse, and other illegal activities on the Platform.
• Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance when required.
• Responsible Gaming: To monitor gaming patterns and enforce responsible gaming tools such as deposit limits, session time limits, cooling-off periods, and self-exclusion requests.
• Platform Improvement: To analyse usage patterns, fix technical issues, and enhance the features and performance of the top55 Platform.
• Marketing Communications: To send you promotional offers, bonus notifications, and news about top55 — but only where you have provided your explicit consent to receive such communications. You may withdraw this consent at any time by contacting support.

top55 processes your personal data only where a valid legal basis exists. The legal bases we rely upon are as follows:

• Performance of a Contract: Processing is necessary to fulfil our contractual obligations to you as a registered player — for example, processing deposits, settling bets, and paying out winnings.
• Legal Obligation: Processing is required to comply with applicable laws and regulations, including anti-money laundering laws, age verification requirements, and financial reporting obligations.
• Legitimate Interests: Processing is necessary for top55's legitimate business interests, including fraud prevention, platform security, business analytics, and improving the Platform — provided those interests are not overridden by your rights and interests.
• Consent: Where we rely on consent as the basis for processing (for example, for optional marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of any processing carried out prior to withdrawal.

top55 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share your data only where strictly necessary and only with the categories of recipient described below:

6.1 Service Providers

top55 engages carefully selected third-party service providers who assist us in operating the Platform. These include payment processors, KYC and identity verification providers, fraud detection services, IT infrastructure providers, and customer support tools. All service providers are contractually bound to process your data only on our instructions and to maintain appropriate security standards.

6.2 Game Software Providers

The games available on top55 are supplied by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others. These providers may collect certain technical data (such as session identifiers and game round data) as part of their game delivery infrastructure. They are not permitted to use this data for any purpose other than game delivery and maintenance.

6.3 Legal and Regulatory Authorities

top55 may be required to disclose your personal data to law enforcement agencies, regulatory bodies, or other governmental authorities where required by applicable law or a valid legal order. In such cases, top55 will disclose only the minimum amount of data necessary to comply with the legal requirement.

6.4 Business Transfers

In the event that top55 undergoes a merger, acquisition, restructuring, or sale of all or part of its business assets, your personal data may be transferred to the acquiring entity as part of that transaction. If such a transfer occurs, the acquiring entity will be required to honour the commitments made in this Privacy Policy.

top55 uses cookies and similar technologies (such as local storage objects and session tokens) to operate the Platform efficiently and deliver a personalised experience. Cookies are small text files stored on your device when you visit a website. They are widely used to make websites work correctly and to provide information to website operators.

7.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication cookies that keep you logged in securely during your visit. You cannot opt out of strictly necessary cookies while using the Platform.
• Performance Cookies: Collect anonymous data about how users navigate the Platform — for example, which pages are visited most frequently and whether error messages are received. This data helps us improve platform performance.
• Functional Cookies: Remember your preferences such as language settings, preferred game categories, and responsible gaming limits so that you do not have to reconfigure them on every visit.
• Security Cookies: Used to detect and prevent fraudulent activity and to protect the integrity of the Platform. These cookies track session validity and flag unusual access patterns.

7.2 Managing Cookies

You can control and manage cookies through your browser settings. Most modern browsers allow you to block or delete cookies. Please note that disabling certain cookies may impair the functionality of the top55 Platform — for example, you may be unable to remain logged in or your game preferences may not be saved between sessions. top55 does not use third-party advertising cookies or any cross-site behavioural tracking technology.

As a data subject, you hold a number of rights in relation to the personal data that top55 processes about you. top55 is committed to upholding these rights and will respond to all valid requests within a reasonable period. Your rights are as follows:

top55 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal and regulatory obligations. Our general retention principles are as follows:

• Account Data: Retained for the duration of your active account and for a period of five years following account closure, in order to comply with financial record-keeping and anti-money laundering obligations.
• Transaction Records: Retained for a minimum of five years from the date of each transaction.
• KYC Documents: Retained for five years following the end of the business relationship, in accordance with standard AML compliance practice.
• Communications Data: Customer support communications are retained for three years from the date of the relevant interaction.
• Technical & Usage Data: Typically retained for 12 months for security and analytics purposes, after which it is anonymised or deleted.

When personal data is no longer required, top55 will securely delete or anonymise it in accordance with our internal data disposal procedures.

If you are a parent or guardian and believe that a minor under your care has provided personal data to top55 without your knowledge, please contact us immediately at [email protected] so that we can take prompt action to remove the data and close the account. top55 cooperates fully with parents, guardians, and child protection bodies in all matters relating to the online safety of minors.

top55 also supports the use of parental control tools and internet filtering software to prevent underage individuals from accessing online gambling platforms. We encourage parents and guardians to make use of such tools on all shared or family devices.

The top55 Platform primarily serves players in Bangladesh. However, some of the third-party service providers we use — including game software suppliers, cloud infrastructure providers, and KYC verification services — may operate servers located outside Bangladesh. In such cases, your personal data may be transferred to and processed in countries other than your country of residence.

Where such international transfers occur, top55 takes appropriate steps to ensure that your personal data receives a level of protection equivalent to that provided under this Privacy Policy. These steps include entering into data processing agreements with our service providers that incorporate appropriate data protection clauses and security requirements.

By using the top55 Platform, you acknowledge and consent to the transfer of your personal data to countries outside Bangladesh where necessary for the delivery of our services, subject to the safeguards described above.

top55 takes the security of your personal data seriously and implements a range of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include:

• SSL/TLS Encryption: All data transmitted between your browser or device and the top55 Platform is encrypted using industry-standard SSL/TLS protocols.
• Access Controls: Access to personal data within top55 is restricted to authorised personnel only, on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations.
• Firewalls and Intrusion Detection: Our servers are protected by enterprise-grade firewalls and continuous intrusion detection systems that monitor for unusual or suspicious activity in real time.
• Two-Factor Authentication: top55 supports two-factor authentication for account access, adding an additional layer of protection against unauthorised logins.
• Regular Security Audits: top55 conducts periodic security reviews and vulnerability assessments of its Platform infrastructure to identify and address potential weaknesses before they can be exploited.
• Incident Response: In the event of a data breach that poses a risk to your rights and interests, top55 will notify affected players and take immediate remedial action in accordance with applicable data protection obligations.

Notwithstanding these measures, no method of electronic transmission or storage is completely secure. While top55 uses commercially reasonable means to protect your personal data, we cannot guarantee absolute security. You also play an important role in protecting your own data — please keep your account password confidential and notify us immediately if you suspect unauthorised access to your account.

top55 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, changes to applicable law, or improvements to our Platform. The date of the most recent revision is displayed at the top of this page.

When material changes are made to this Privacy Policy, top55 will notify registered players by email to their registered address and by displaying a prominent notice on the Platform for a reasonable period following the change. We encourage you to review this page periodically to remain informed of how top55 handles your personal data.

Your continued use of the top55 Platform following the publication of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes made to this policy, you must discontinue use of the Platform and contact our support team to request account closure.

If you have any questions, concerns, or complaints about this Privacy Policy or the way in which top55 processes your personal data, please contact our privacy team using the details below. We take all privacy-related enquiries seriously and will respond promptly and professionally.

If you are not satisfied with top55's response to your privacy concern, or if you believe that top55 has handled your personal data in a manner that is inconsistent with this Privacy Policy or applicable data protection law, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction. top55 will cooperate fully with any lawful investigation carried out by a competent supervisory authority.

For responsible gaming concerns or if you believe gambling is negatively affecting your wellbeing, please visit our Responsible Gaming page for guidance on self-exclusion, deposit limits, and support resources. The top55 support team is available around the clock to assist players in Bangladesh who need help managing their gaming activity.